We asked everyone who uses our services ‘how are we doing during the pandemic?’
When asked if they felt safe and supported by their team of carers during the pandemic? 96% responded ‘yes’; and 4% ‘sometimes’.
70% told us that they had found all our letters helpful e.g. ‘I like that you are staying in touch’, ‘they are very helpful and informative’. We invited additional comments, in confidence – here are some of them:
‘you are doing a fantastic job – please keep it up’
‘all our carers have brought something to the job in our house’
‘all the carers are wonderful; and I feel more relaxed when I see them’
‘the care uniforms always look professional’
‘I appreciate having a regular team of carers, it makes communication much easier since they understand my regular routine’
I am progressing well and it will soon be a month since my hip replacement. It was so nice to meet you all, please thank your staff for their kind…
I just wanted you to know that the last four weeks have been the pleasantest time I have ever had with carers. I have seen Mother smile when you come…
To all at New Dawn Care I would like to thank you all for your care that you have given to B and I over the past few years. We couldn’t have…
Thank you very much for the kindness and care shown to my mum whilst you were helping her. I know she appreciated everything done to help her.
On visits to my father-in-law in his home, with my family, we all commented on your carers kind and warm approach towards him. Also, on their…