In response to each of the categories ‘is the service safe, effective, caring, well-led and responsive?’ we achieved between 92.2% and 98% as ‘good’ to ‘outstanding’. We followed up on suggestions made and a handful of concerns. The following are some of the additional comments we received:
Dad enjoys the carers’ company, happily takes the meds they administer and the meals they cook for him. In short, he is very happy with the way he is treated and all that is done for him.
I am very happy with my care supplied by ‘X’.
Service is as good as you will get.
We are happy with the care, contract and staffing.
I have only been receiving care for 3 weeks, but have to say, how very pleased I am with your service, keep up the good work.
To all the staff who have looked after me so well on my return from hospital. I want to say thank you and keep safe during these trying times
To New Dawn Care Agency. Thank you to all the carers and managers who have been looking after us. You always were there when we needed you and…
We would sincerely like to thank you all for the excellent care to our late father – AE – WE know how much you all brightened dads day when you…
To all at New Dawn Care I would like to thank you all for your care that you have given to B and I over the past few years. We couldn’t have…
Thank you very much for the kindness and care shown to my mum whilst you were helping her. I know she appreciated everything done to help her.
Over two years the wonderful carers from New Dawn; and the very efficient back office, gave my father the very best care he could have wished for. I…
Dear Rachel and the New Dawn team. I am writing to thank you very warmly for all the wonderful carers you have so kindly supplied to look after my…
Thank you so much for looking after my mum so beautifully and for keeping her safe. Thanks to you she is able stay in her own home.