In response to each of the categories ‘is the service safe, effective, caring, well-led and responsive?’ we achieved between 92.2% and 98% as ‘good’ to ‘outstanding’. We followed up on suggestions made and a handful of concerns. The following are some of the additional comments we received:
Dad enjoys the carers’ company, happily takes the meds they administer and the meals they cook for him. In short, he is very happy with the way he is treated and all that is done for him.
I am very happy with my care supplied by ‘X’.
Service is as good as you will get.
We are happy with the care, contract and staffing.
I have only been receiving care for 3 weeks, but have to say, how very pleased I am with your service, keep up the good work.
To New Dawn Care Agency. Thank you to all the carers and managers who have been looking after us. You always were there when we needed you and…
To all at New Dawn Care I would like to thank you all for your care that you have given to B and I over the past few years. We couldn’t have…
I am progressing well and it will soon be a month since my hip replacement. It was so nice to meet you all, please thank your staff for their kind…
I just wanted you to know that the last four weeks have been the pleasantest time I have ever had with carers. I have seen Mother smile when you come…
I really appreciate all the care you gave my husband; and I’m sure he did as well, although he wasn’t able to express it. I shall miss your…
Over two years the wonderful carers from New Dawn; and the very efficient back office, gave my father the very best care he could have wished for. I…
We were very pleased with help we received and if we return to the HPS we will be in touch with you. Thank you for all the arrangements we needed…