In response to each of the categories ‘is the service safe, effective, caring, well-led and responsive?’ we achieved between 92.2% and 98% as ‘good’ to ‘outstanding’. We followed up on suggestions made and a handful of concerns. The following are some of the additional comments we received:
Dad enjoys the carers’ company, happily takes the meds they administer and the meals they cook for him. In short, he is very happy with the way he is treated and all that is done for him.
I am very happy with my care supplied by ‘X’.
Service is as good as you will get.
We are happy with the care, contract and staffing.
I have only been receiving care for 3 weeks, but have to say, how very pleased I am with your service, keep up the good work.
I am progressing well and it will soon be a month since my hip replacement. It was so nice to meet you all, please thank your staff for their kind…
Thank you so much for looking after my mum so beautifully and for keeping her safe. Thanks to you she is able stay in her own home.
Dear Rachel and the New Dawn team. I am writing to thank you very warmly for all the wonderful carers you have so kindly supplied to look after my…
I am contacting you to say how pleased we are generally with New Dawn. We find that the carers are all professional, well trained, sympathetic and…
We were very pleased with help we received and if we return to the HPS we will be in touch with you. Thank you for all the arrangements we needed…
To all at New Dawn Care I would like to thank you all for your care that you have given to B and I over the past few years. We couldn’t have…
I really appreciate all the care you gave my husband; and I’m sure he did as well, although he wasn’t able to express it. I shall miss your…