The following are extracts from our last CQC inspection report:
…clients and relatives said they were regularly asked for their feedback and that this was acted on
…the service had received a number of written compliments from clients and relatives
e.g. ‘it was evident to see that they consider their role as a vocation rather than a job and this was refreshing and heart-warming to see’
I just wanted you to know that the last four weeks have been the pleasantest time I have ever had with carers. I have seen Mother smile when you come…
I really appreciate all the care you gave my husband; and I’m sure he did as well, although he wasn’t able to express it. I shall miss your…
I am contacting you to say how pleased we are generally with New Dawn. We find that the carers are all professional, well trained, sympathetic and…
I am progressing well and it will soon be a month since my hip replacement. It was so nice to meet you all, please thank your staff for their kind…
On visits to my father-in-law in his home, with my family, we all commented on your carers kind and warm approach towards him. Also, on their…
To all at New Dawn Care I would like to thank you all for your care that you have given to B and I over the past few years. We couldn’t have…