The following are extracts from our last CQC inspection report:
…clients and relatives said they were regularly asked for their feedback and that this was acted on
…the service had received a number of written compliments from clients and relatives
e.g. ‘it was evident to see that they consider their role as a vocation rather than a job and this was refreshing and heart-warming to see’
Thank you so much for looking after my mum so beautifully and for keeping her safe. Thanks to you she is able stay in her own home.
To New Dawn Care Agency. Thank you to all the carers and managers who have been looking after us. You always were there when we needed you and…
I am progressing well and it will soon be a month since my hip replacement. It was so nice to meet you all, please thank your staff for their kind…
On visits to my father-in-law in his home, with my family, we all commented on your carers kind and warm approach towards him. Also, on their…