The following are extracts from our last CQC inspection report:
…clients and relatives said they were regularly asked for their feedback and that this was acted on
…the service had received a number of written compliments from clients and relatives
e.g. ‘it was evident to see that they consider their role as a vocation rather than a job and this was refreshing and heart-warming to see’
I really appreciate all the care you gave my husband; and I’m sure he did as well, although he wasn’t able to express it. I shall miss your…
Thank you so much for looking after my mum so beautifully and for keeping her safe. Thanks to you she is able stay in her own home.
Over two years the wonderful carers from New Dawn; and the very efficient back office, gave my father the very best care he could have wished for. I…
To all the staff who have looked after me so well on my return from hospital. I want to say thank you and keep safe during these trying times
I am progressing well and it will soon be a month since my hip replacement. It was so nice to meet you all, please thank your staff for their kind…
I am contacting you to say how pleased we are generally with New Dawn. We find that the carers are all professional, well trained, sympathetic and…
Thank you very much for the kindness and care shown to my mum whilst you were helping her. I know she appreciated everything done to help her.